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iphone 6
iOS 12 - 12.0.1

My iPhone 6 will connect through wi-fi direct on the printer, but as soon as the connection is made, my iphone shows "no internet connection" for the wi-fi direct connection

3 REPLIES 3
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@pablo72

 

A warm welcome to HP forums! This is a great place to get support, find answers and tips to your technical queries.

Wi-Fi Direct provide direct wireless connections between your printer and a mobile device without a router. Once the printer and mobile device is connected using Wi-Fi direct, the printer and mobile device will not have an internet connection since the devices are not connected to a router. If you need the printer and mobile to have internet access, then you need to connect the printer and mobile device to your home WiFi instead of using a Wi-Fi direct connection. You may use steps 2 from this document, to connect the printer to a home WiFi network.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

 

Senan6806


I am an HP Employee

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My phone does not recognize the printer is available.  I assumed the no internet connection message was related to that.  I am not looking for an internet connection, just trying to get my phone and printer to connect.  Can you help me with that?

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@pablo72

 

It looks like you were interacting with @senan6806, but he is out for the day. I'm KrazyToad & I'm at your service. 

 

I suggest you perform a Network Reset and restart your iPhone

 

1. On the printer control panel, press the Home button ( ) to display the Home screen.

2. Select Setup, and then Network. To select a function on a screen, use the arrow button  to select it, and then press the OK button.

3. Select Restore Network Settings. A message appears stating that the network defaults will be restored.

4. Choose Yes by pressing the button . The restoring starts. After a few seconds, a message appears stating that the network defaults have been restored

 

Restart your Phone and connect your Phone and Printer back using WiFi-Direct

 

1.Check if the printer turns on Wi-Fi Direct: ▲ On the printer control panel, press the Wi-Fi Direct button .

2. From your wireless computer or mobile device, turn on the wireless connection, and then search for and connect to the Wi-Fi Direct of your printer.

3. Enter the Wi-Fi Direct password when prompted

 

Try using the HP Smart App from this Link: https://itunes.apple.com/us/app/hp-smart/id469284907?mt=8 to setup the Printer

 

You can refer to this Link: https://support.hp.com/in-en/document/c03561640 for more details on HP Smart App

 

Let me know how it goes

 

Thank you 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.