LCD list

[Brenda30]

Good Afternoon:

I am trying to scan documents to send in an email.  Everytime I try to scan it says that my LCD list needs to be updated I am wondering if someone could please tell me what I need to do to fix this problem.  I have been able to scan before with no issues.  

Thanks for the help in advance

Brenda30 

[KrazyToad · Accepted solution]

Hi @Brenda30

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I understand that you are unable to scan to your email

I'd like to help.

Let's start with a Printer Reset.

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
 

Then uninstall the Printer Driver from the Root level

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo. 
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart your computer and download the Full Feature from Here and follow the onscreen instructions.

Try scanning to Email and let me know how it goes.

Thank you. 🙂

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[Brenda30]

Thank You for the help.  I got it to work now.  I appreciate Your time

[KrazyToad]

Hi @Brenda30

I'm glad you were able to get this issue resolved. Do visit our HP Forums and drop us a Message anytime you need help.

Thank you. 🙂