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CM1415
Microsoft Windows 8 (32-bit)

Hi, I am not able to print anymore via Google Cloud Print because the printer is not showing up anymore on the list of available printers.

What should I do?

Thanks in advance

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Zuccaz

 

Welcome to HP forums, I see that you are unable to print from google cloud print.

 

Make sure the printer is connected to Google Cloud Print

  1. Make sure your printer is connected to a wired (Ethernet) or wireless network with an active Internet connection.

  2. Turn on your printer.

  3. Make sure your printer and your device are connected to the same network.

  4. On your computer or Chromebook, open the Chrome browser, and then sign in to your Google account.

  5. Go to Cloud Print > Printers (in English).

    A list of your Google Cloud Print printers displays.

    • If your printer displays, try to print. Continue to the next step if you still cannot print.

    • If your web-connected printer does not display, note your printer's email address, go to Connect Your HP Printer with Google Cloud Print (in English), and then follow the on-screen instructions. Once you complete the registration, try to print. Continue to the next step if you still cannot print.

    • If your non-HP ePrint capable printer does not display, and then download the Google Cloud Print Service (in English) and follow the on-screen instructions. Once you complete the registration, try to print. Continue to the next step if you still cannot print.

Update the printer firmware

If your printer is connected to a network and registered to Google Cloud Print, check the printer firmware version. Go to Updating or Upgrading Printer Firmware for more information.

 

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos.

 

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

2 REPLIES 2
HP Recommended

@Zuccaz

 

Welcome to HP forums, I see that you are unable to print from google cloud print.

 

Make sure the printer is connected to Google Cloud Print

  1. Make sure your printer is connected to a wired (Ethernet) or wireless network with an active Internet connection.

  2. Turn on your printer.

  3. Make sure your printer and your device are connected to the same network.

  4. On your computer or Chromebook, open the Chrome browser, and then sign in to your Google account.

  5. Go to Cloud Print > Printers (in English).

    A list of your Google Cloud Print printers displays.

    • If your printer displays, try to print. Continue to the next step if you still cannot print.

    • If your web-connected printer does not display, note your printer's email address, go to Connect Your HP Printer with Google Cloud Print (in English), and then follow the on-screen instructions. Once you complete the registration, try to print. Continue to the next step if you still cannot print.

    • If your non-HP ePrint capable printer does not display, and then download the Google Cloud Print Service (in English) and follow the on-screen instructions. Once you complete the registration, try to print. Continue to the next step if you still cannot print.

Update the printer firmware

If your printer is connected to a network and registered to Google Cloud Print, check the printer firmware version. Go to Updating or Upgrading Printer Firmware for more information.

 

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos.

 

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

throuh this link:

https://www.google.com/cloudprint/learn/setup-hp.html

I was able to readd the printer to the google cloud and printing from the browser.

thanks!

 

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