cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
6,820
Flag Post

Logmein123 Remote support Question

HP Recommended
Envy 5660
Microsoft Windows 10 (64-bit)

Does HP use Logmein123 for remopte support for their products or is this a scam that they are trying to get me to give them access to my computer?  I am trying to solve some connecting prooblems between my printer and my computer home network and when I phoned this number 1-8955-785-2777 for support the person on the phone wanted me to give him access to my computer.  I asked him specisificly if this was HP support and if the service was free and he said yes.  After giving him my email  address he told me that my printer was on line and that he could tell that I had an instant ink program that I was signed up for and he then said he needed to have access to my computer to be able to solve my problems.  I still didn't feel comfortable giving him access so I hung up and said I'd call back later.

Is this a legit service?

1 REPLY 1
Highlighted
Level 17
Level 17
29,373 29,095 5,046 11,499
Message 2 of 2
Flag Post
HP Recommended

Hi there,

HP uses LogMeIn rescue for remote control needs, as a reference see below link:

http://www.hp.com/123

 

1‑855‑785‑2777 Is HP Cloud Services support number.. so any of your description seems legitimate to contact HP support..

 

Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation