MIMECAST

[Echo_Lake]

@blansfieldbldrs

Thank you for posting back. 

This requires remote assistance, please reach out to the HP Support in your region for further troubleshooting steps.

[svensKahuna]

Did you receive any advice on how to deal with this? —R

[lcmbjm]

i can't get anyone to understand or help on this - i have called in - they don't know what i am talking about

[Echo_Lake]

@lcmbjm

Thank you for posting back.
​​​​

I need additional information to assist you further which cannot be shared on a public post.

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes.

[svpdx]

Hello

I have tried calling HP help but they dont know how to help.  I am unable to print anything.  

[Echo_Lake · Accepted solution]

@svpdx

Thank you for posting back.

As we have tried all the troubleshooting steps from our end, think this issue needs some additional technical assistance that can be better provided through one-on-one interaction with our HP Support team.

[svpdx]

So what is the resolution for this? Should I get another brand of printer?

[lcmbjm]

magically this has resolved itself

thanks!

[Legg177]

I used to be able to print remotely and now I cannot.  If HP don’t dump Mimecast or find a solution I’ll be moving printer suppliers. This is stupid and affects how I can work from home.

just sort it HP

[Kumar0307]

@Legg177, Welcome to the HP Support Community! I’m here to help.

I understand the ePrint service is not working. Apologies for the inconvenience caused.

I need additional information to assist you further which cannot be shared on a public post.

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!