Memory Low Message

[Sera10]

Hello, 

My printer, HP Envy 5052, keeps giving me an error message: “Not enough memory to complete operation” when I try printing wirelessly from my iPhone 8 Plus. I tried going through settings to clear memory but I don’t see an option. How do I resolve this? 

Thank you! 

[atharva_gp]

@Sera10,

Thank you for reaching out to the HP Support community!

• Are you able to make a copy from the printer?
• Are you using any application to print like HP Smart app or are you using the AirPrint feature to print?
• Is the printer connected through a WiFi Router or are you using the printer's WiFi Direct feature?

Let's try these steps:

Step 1: Restart the iPhone and the Printer

• (If the printer is on a WiFi network) Turn off the Wifi Router, wait for 60 seconds, turn it back on.
• Turn off the Printer, wait for 60 seconds, turn it back on
• Restart the iPhone.
• Try to print. 
• If the issue persists, proceed to the next step.

Step 2: Update the iPhone and printer

• Update iOS to the most recent version.

  • From your mobile device, Go to Settings > General > Software Update.

  • Your device automatically searches for the latest iOS update.

  • If an update is available, touch Download and Install, and then follow the on-screen instructions to install the update.

  • If no update is available, continue to the next step.

• Update the Printer Firmware
  • Refer to this link to update the printer firmware

After the update is complete, try to print. 

Let me know if this information helps. 

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