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Missing Lines when printing

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Envy 5020

Everytime I print a document with black ink it misses a sentence out prints 3 lines then randomly misses a  line etc all the way through.  Cleaned the cartridges and aligned them etc no joy! Anyone got a solution?

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@Lee182 There are two possibilities to your concern, it's either a software or a hardware issue depending on certain facts, the first thing we need to know, is the copier working as a stand alone device?

  • if yes, this could be a mere software/driver issue and you can follow the below steps:

    1.) In Windows, search for and open Programs and features 

    2.) Select your HP Printer 

    3.) Select Uninstall 

    4.) In Windows, search for and open Devices and printers 

    5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

    6.) Open up the run command with the "Windows key + R" key combo. 

    7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

    8.) Click on the "Drivers" tab 

    9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

    10.) Select Ok 

    11.) Select Apply and Ok on the Print Server Properties windows 

    12.) Close Devices and Printers 


    Then, Click here to access the HP website, find the drivers compatible with your windows and install it.

    If the issue persists, please go ahead and install the windows built-in drivers: 


    If a full feature driver from HP is not available for your printer, you must install the built-in print driver. A full feature driver for one or more Windows versions is not available for your printer, either from the CD that shipped with your printer or from the HP website.


    Where is the download button? The HP print driver is built into the Windows operating system or is installed through the Windows Update feature on your computer. You do not need to download anything from a website in order to print, scan, or fax.

    See the Frequently asked questions in this document for additional information, including how to scan using this driver.


    (By the end of this article all the issues should be resolved)

  • If no, this could be a hardware malfunction and you may want to follow the steps mentioned on this article: Click here

P.S: Welcome to HP Community 😉


Let me know how that pans out

I will have a colleague follow-up on this to ensure it's taken care off,

as I need to know if the issue has been resolved, to get proper sleep at night.

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge, and have a great day Ahead!

I am an HP Employee

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