cancel
Showing results for 
Search instead for 
Did you mean: 
Tom10254
New member
1 0 0 0
Message 1 of 2
107
Flag Post

Modem Upgraded, now having an issue accessing with printer

HP Recommended
HP Officejet 3830
Microsoft Windows 10 IOT

My internet provider updated my modem. When I tried to link my printer using 123.hp.com/setup, the program cannot find the printer. Any suggestions on how to resolve?

 

1 REPLY 1
B_Will
Level 6
591 581 37 54
Message 2 of 2
Flag Post
HP Recommended

Verify with another device that they did not disable the 2.4G WiFi, and that it does not have the same name as the 5G WiFI.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation