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Tom10254
New member
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Message 1 of 2
107
Flag Post

Modem Upgraded, now having an issue accessing with printer

‎12-03-2019 02:10 PM

HP Recommended
Product: HP Officejet 3830
Operating System: Microsoft Windows 10 IOT

My internet provider updated my modem. When I tried to link my printer using 123.hp.com/setup, the program cannot find the printer. Any suggestions on how to resolve?

 

1 REPLY 1
B_Will
Level 6
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Message 2 of 2
Flag Post

‎12-03-2019 02:17 PM

HP Recommended

Verify with another device that they did not disable the 2.4G WiFi, and that it does not have the same name as the 5G WiFI.

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