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davidabrooks
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Message 1 of 2
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Multiple users for mobile iOS HP Smart app supported?

‎01-19-2021 11:40 AM - edited ‎01-19-2021 11:40 AM

HP Recommended
Product: HP Envy 7864
Operating System: iOS

My wife wants to create her own account on the iOS HP Smart app for using our new HP Envy 7864 printer/scanner. I don't see any documentation on the process/limitations/issues for multiple users on the same network. Does everything work fine for multiple users? Will the app allow her to sign up for the ink program even though it's already active in my account? What about scanning to dufferent users' dropbox accounts?

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KrazyToad
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Message 2 of 2
Flag Post

‎01-22-2021 09:20 AM

HP Recommended

@davidabrooks

 


Welcome to HP Support Community


I would like to help

 

Instant Ink Accounts are specific to printer registrations. So you cannot have 2 printers on one plan. As an account you can have 2 printers. But the Ink Subscription is per printer so basically if you want Instant Ink on 2 printers you need two subscriptions. One for each printer


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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