My wireless connection failed

[RoddyFisher]

For an unknown reason my excellent printer has dropped its wireless connection. I was advised by one of the several HP help systems to uninstall and reinstall the printer in Windows Settings, but on trying to reinstall is was asked for the WPS PIN, which I can't find. Where should I look? I have tried!

I have gone through the HP support center helpdesk but without success, I guess because Windows doesn't know about the printer.

[Riddle_Decipher · Accepted solution]

@RoddyFisher 

Use HP Print and Scan Doctor to check connectivity

Download HP Print and Scan Doctor.

1. Run HPPSdr.exe from the download location on your computer.

2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer in not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

3. If a screen prompts you to turn on printer updates, click Yes.

4. If a screen prompts you to make your printer the default printer, click Yes.

5. Try to print.

Assign manual IP address and that should fix the issue.

• On the printer control panel, press the Wireless button . ...
• Press the button next to Settings, scroll to Print Report, and then press OK.
• Scroll to Configuration Page, and then press OK.

Setting a Static IP Address

Once you know your printer’s IP address, entering it is pretty easy. Here’s what you do:

1. Run your Web browser.
2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
3. Click the Networking tab.
4. Under Connections, click Wireless.
5. Under IP Address Configuration, click Manual IP.
6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
7. Click Apply.

You can refer this HP document for more assistance:- Click here

P.S: Welcome to HP Community 😉

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

[RoddyFisher]

Many thanks for this helpful reply, which has worked fine. Good to have the printer back!

Regards and thanks again,

Roddy

[Riddle_Decipher]

@RoddyFisher Thank you for the update,

I appreciate your time and efforts, 

I'm glad I could contribute to identifying and leading you towards the solution.

Thanks for honoring us by accepting our post as the solution, as it helps the community grow.

You can always click the "Thumbs Up" button to give me a Kudos,

Take care and have an awesome week ahead.