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Clint_Buffkin
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Message 1 of 8
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NEW Printer having issues connecting to filtering enabled WIFI (MAC ADDRESS)

HP Recommended
HP Deskjet 2652
Microsoft Windows 10 (64-bit)

Hi!

I recently just bought my printer hoping the setup would be effortless for me. Because my wifi is complicated,in order to connect devices to the wifi I have to add a MAC address to the router. During the setup I already knew that I would have to add the MAC address in order for the printer to work properly. But after adding the MAC address, and beginning the setup it would stall out at the end say (Preparing printer) forever. I waited patiently in hopes that it would work eventually but it never did. The printer shows to be connected to the network but it just says offline in HP Smart and I can't print anything. 

7 REPLIES 7
B_Will
Level 6
591 581 37 54
Message 2 of 8
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HP Recommended

Can you ping the printer from your Windows PC?

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Clint_Buffkin
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HP Recommended

How do I ping the printer?

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B_Will
Level 6
591 581 37 54
Message 4 of 8
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For example, on the pc open the command screen, type ping 192.168.1.10

Then press enter

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Clint_Buffkin
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It just keeps saying Request Timed Out

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B_Will
Level 6
591 581 37 54
Message 6 of 8
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That means the printer is not connected to the network, or the router is isolating each device.

Try pinging something else on your network, if that works you will know its not the router isolating.

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Clint_Buffkin
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Pinged my phone, keeps saying the same thing.

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B_Will
Level 6
591 581 37 54
Message 8 of 8
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HP Recommended

Then the security setting on your router is keeping each device from connecting to each other.

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