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OscarLam
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Message 1 of 2
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Network Printing

HP Recommended
M177
Microsoft Windows 10 (64-bit)

Dear All,

 

I have my HP M177 printer for a few years.  I have changed my router, both my computer and printer can connect to the router.  But they cannot talk to each other.  I tried the disable and enable wireless connection in the printer screen.  It does not work as well.  However, I can use my hotspot in my iphone to do the connection.

 

Is there anyone can provide a solution.

 

Thank you very much.

 

Oscar

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@OscarLam, Welcome to HP Support Community!

 

I understand you have issues printing wireless, follow the steps below and see if that helps-

  1. Remove All Barriers: Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete, and plaster are particularly bad, and marble, plaster and brick aren’t great easy. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. That means no brick walls between you and your devices, and definitely no metal desks!
     
  2. Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices are using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.
     
  3. Move Closer to Your Router: If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it.
     
  4. Get Away From Microwaves and Fluorescent Lighting: Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source.

Also, Use HP Print and Scan DoctorDownload HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. For more information, go to https://support.hp.com/us-en/topic/printscandoctor

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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