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HP ENVY 5546

Have set up my new all in one printer, all the relevant pages have printed. 

I now can't print documents from computer  because there is no connection between computer and printer.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I have taken plugs out and replaced firmly ... it continues to state the my 'printer is offline

View solution in original post

3 REPLIES 3
HP Recommended

Please verify the USB cable did not come unplugged from the computer.

HP Recommended

I have taken plugs out and replaced firmly ... it continues to state the my 'printer is offline

HP Recommended

Sounds like a bad USB cable.  Try replacing it and then fully reinstall the Full Featured Software and Drivers.  Make sure the USB cable in inserted only when asked by the software.

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