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‎12-04-2018 12:21 PM

HP Recommended

I followed all the steps and it did not fix the issue.   My belief is the printer goes to sleep and doesn't reawaken ...  I have invested all the time and effort in making this work as I am willing to expend.  Both the 8715 and 6958 were returned yesterday.   Hope lots of others are not having the same problem.  Thanks for your help. 

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‎12-05-2018 09:51 AM

HP Recommended

@Lulu624

 

You are welcome 🙂

It's unfortunate that we couldn't resolve the issue and you had to return the printer back to store. If you ever require any technical assistance, feel free to reach out to us.

Have a great day!

Senan6806


I am an HP Employee

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