Not printing

[Deborah1955]

Trying to connect printer to phone and laptop after Wi-Fi change. It was working fine now everything goes through until it sends to printer and never prints

[VikramTheGreat]

Hi @Deborah1955,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

When a printer stops printing after a Wi-Fi change, it usually means the printer and devices are no longer on the same network, or the printer’s IP address has changed. Here’s the troubleshooting path:

Step 1: Reconnect the Printer to the New Wi-Fi

• On the printer’s control panel: 
  • Go to Wireless Settings → Restore Network Defaults.
  • Then select Wireless Setup Wizard and connect to your new Wi-Fi network.
• Ensure the Wi-Fi icon on the printer turns solid blue (connected).

Step 2: Update Printer Connection on Devices

• On your phone and laptop, open the HP App: 
  • Remove the old printer entry.
  • Tap Add Printer and let it discover the printer on the new network.
• If the printer doesn’t appear, enter its IP address (found under Wireless Details on the printer screen).

Step 3: Restart Everything

• Power cycle your router, printer, and devices.
• This refreshes network assignments.

Step 4: Test Printing

• Print a Test Page from the HP app.
• If it works, try printing your document again.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat