Officejet 8620 RDP prints strange lines

[Endoftherope]

I have been trying to find an answer for this for almost a month.

We have a HP Officejet Pro 8620 and we want to be able to print from a remote computer to ours. The printer is being shared.  Let's call the local computer pc1 and the remote computer pc2. pc1 remotes into pc2 using a standard remote desktop connection from Windows 7. pc1 is sharing their printer with pc2 through redirect. sharing every resource that is connected to it. pc1 tries to print and waits. The printer that is connected to pc1 through a USB cable gives us a message that looks like this  Obviously this is not what we want as we are trying to print an Excel Spreadsheet. No that is not the full document. It is the first 1/3 or the page and the rest is completely white. It almost looks like code of some kind. I have installed drivers onto both ppc1 and pc2. I have tried instaslling universal drivers. I have been told that getting this to work 4 years ago was very easy, but I haven't been able to crack it. Any advice or help would be greatly appreciated.

[AlliBee]

Hi @Endoftherope,

A couple of clarifying questions:

• Is the left edge of the image is the top of the page?
• This printout was sent from PC2 through PC1 using a remote connection?
• Have you ever been able to print from this printer successfully with your remote desktop connection?
• Have you tried printing from any other program? Was it successful? 
• Can you print successfully from PC1 through the USB connection?
• Can you print a test page or information page from the printer control panel?
• Has this printer been in storage or sitting unused?

Regards,

[Endoftherope]

Hi AllieBee, 

Here are the answers to those questions:

Left edge of the image is the left of the actual page. 

This was sent from PC2 through PC1.

We were able to with the last version of this printer. We had the same brand, make and model and it worked for years.

We have tried from Word and Excel as well as the program we want and we get the same results (unless we print a blank page).

Yes.

No.

The printer is brand new just out of the box. 

We were able to fix this problem by downloading the generic 8600 driver as the 8620 driver does not support Terminal Services. We also made sure that TS Easy Print was enabled.

Thanks

[AlliBee]

@Endoftherope,

Usually garbled text is a communication error, but with the printout you showed in your first post I think we need to make sure the printer is functioning correctly. 

Please test the printer functions. On the printer control panel, touch Setup, Print Reports, and then Printer Status Report.

If you get a weird printout, contact support to see if your warranty is still in effect.

If the page prints correctly, then this is a network issue, not a printer issue. Honestly, I'm not familiar with Windows Terminal Services. All I can suggest is checking all of your cables to see if any have gone bad.  

I'll send a message out to see if there are any networking experts who might be able to help.

[Endoftherope · Accepted solution]

Problem was fixed by the default driver. Hasn't reoccurred since we updated to the generic 8600 driver. Had to install driver on both machines.

[Harrison30]

I have an Officejet 6978 brand new right out of the box, prints fine locally but when trying to print through RDP (redirect print) via the session printer, it prints the black lines.  I've tried removing all the drivers and installing the default driver, removed printer and added it back and still the same result.  This is going through a wireless network in the office and home for the printer, same printer in home and office.  Any ideas as how to fix?

[frispa]

The solution for this problem is installing the generic driver for the 8600. I assume this is called the basic driver on the HP support site?

Other question: do I first have te delete the normal installation for the 8620 (in my case the 8610, but I have exact the same problem and those printers are family) and then install the basic driver?

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@Endoftherope wrote:

Problem was fixed by the default driver. Hasn't reoccurred since we updated to the generic 8600 driver. Had to install driver on both machines.

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[Harrison30]

Unfortunately the 8600 basic driver does not work\resolve this issue.