Officejet Pro 8600 does not stay connected to computer

[pdischert]

Printer SCAN feature will not stay connected to the computer.

Print and FAX reatures function correctly.

Windows 10/64

Wired connection

Router and printer both reset.

Printer software uninstalled and re-installed.

I'm not a novice but this has me stumped.  Any ideas?

7/27/18

[KrazyToad · Accepted solution]

@pdischert

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.
 

I have gone through your Post and I'll try my best to help.

Please download the Print And Scan Doctor from this Link: ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Run PSDR v5.0.2 

Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

Select the correct Printer and click on Next. 

PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

Regardless if PSDR printed the test page or not, click on “NO PRINT” 

PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR. 

Keep me posted how it goes 👍

Thank you and have a wonderful weekend 😊

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