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‎06-19-2020 01:20 AM

HP Recommended
Product: HP ENVY 5010
Operating System: macOS 10.15 Catalina

I have been trying for over three days to get printing undertaken. It repeatly states there is a failure to need to connect to web services. when I do try again later. The virtual support system does not appear to have  a solution. Visited the site and logged into account instigated refresh process and again the same problem.  This is proving to be extremely frustrating.

1 person had the same question
1 REPLY 1

‎06-24-2020 05:52 AM - last edited on ‎06-14-2023 08:19 AM by HP Administrator

HP Recommended

@KEITHOLD, Welcome to the HP Support Community!

 

Restart the wireless router, the printer, and the MAC

Make sure the printer is connected to the Internet.

 

Update the printer firmware

Go to Setup > Tools > Update the printer > Check now.

 

Restart web services.

Refer to this document to know how to turn it off. Follow the steps here to turn it back on.

 

If the issue persists, kindly perform the steps mentioned in HP Printers - 'Unsuccessful Network Installation' error (Windows) document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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