Pairing

[Bucky1329]

My new iPad can’t find my printer 

[VikramTheGreat]

Hi @Bucky1329,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your new iPad is unable to find your HP printer, it could be due to several reasons related to network connectivity or printer settings. Here are some steps to help resolve this issue:
 

1. Ensure Printer is AirPrint Compatible:
   • Make sure your HP printer supports AirPrint, which is required for direct communication with iOS devices like the iPad.
      
2. Connect to the Same Network:
   • Verify that both your iPad and HP printer are connected to the same Wi-Fi network. Different networks (e.g., a guest network) can cause connectivity issues.
      
3. Restart Devices:
   • Power off your iPad and printer. Restart both devices to clear any temporary network glitches.
      
4. Update Software:
   • Ensure both your iPad and HP printer are updated with the latest software and firmware: Official HP® Support. This can resolve compatibility and connectivity issues.
      
5. Check Printer Settings:
   • Go to your printer's settings and ensure that wireless is turned on.
   • If your printer is asleep or in power-saving mode, wake it up, as it may not respond to device search queries.
      
6. Disable VPN:
   • If you are using a VPN on your iPad, disable it. VPNs can interfere with AirPrint functionality.
      
7. Use the HP App:
   • Download the HP app HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site. This app can help detect your printer and provide troubleshooting options if needed.
      
8. Router Settings:
   • Restart your Wi-Fi router to refresh network settings.
   • Check your router’s security settings to ensure they are not blocking the connection.
      
9. Check Firewall/Security:
   • Ensure that any firewall or security settings on your router are not preventing the iPad from detecting the printer.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat