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HP Recommended
Envy 6000e

Hi,  having trouble printing photos from Android phone. Only has a4 as paper option, not 5 x 7 for photos. Any ideas? 

1 REPLY 1
HP Recommended

@Keels115 

 

HP Smart Mobile printing, including Android, requires that you select the paper size and type before opening the item to be printed.

 

Example - HP Smart Mobile - Main Menu / Home Page 

Android Example >> Settings > Section Preferences > Tray and Paper

HP_Smart_Mobile_Main_Menu_13HP_Smart_Mobile_Main_Menu_13

 

Example - Retain / Modify (Edit) / Check Paper Size & Type - Tray and Paper Management

Retain_Printing_Preferences_10Retain_Printing_Preferences_10

 

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HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Results for "Envy 6000e" (10) 

OR

Open Product Home

Enter the type and name of your HP device

 

Printer and  HP+ service

Contact HP+ Support

OR

>>> Open your HP+ Printer Homepage > Concierge Help > Click Contact Us link in the Orange box

 

Note that Concierge assistance is only available for registered HP+ printers.

 

NOTE:  Where available, the Homepage website for the non HP+ model includes any missing "Category" sections not found in the HP+ printer site.  What?  The “+” and “not +” printers are the same printer – HP+ is a benefit / service.

 

 HP+ Printers – HP Store / Information

 HP+ Printers

 

HP+ > Benefits, Requirements, Your Responsibilities

HP+ Printing – Website / Information / FAQ

 

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