Prinitng

[Deb954]

When I try to print remotely from my ipad or Iphone, i get this message 

"To enable printing, open the HP Smart app and accept the EULA  and Privacy Statement..

Can't find that and this never happened before.  Help  Thanks

[Kumar0307]

@Deb954, Welcome to the HP Support Community!

Check for any pending software update on the iOS devices

Go to Settings > General > Update the software.

Go to the HP Smart app and check for any notifications.

Open the HP Smart app and accept the End User License Agreement. On the prompt to allow HP Smart notifications, tap Allow.

If the issue persists, try reinstalling the app from the App Store.

Alternatively, have you tried printing using AirPrint?

1. Make sure the printer is turned on, ink cartridges are installed, and plain paper is loaded in the main tray.

2. Open the item you want to print, and then tap the Share icon or .

3. Tap Print or the Print icon to open Printer Options.

4. Tap Select Printer to select your printer.

5. Change any of the following print job settings. Available settings vary depending on the app you are printing from, the print job type, and your printer.

   • Paper: Make any paper size changes on the printer. AirPrint automatically detects the paper size loaded in the printer or the size selected on the printer control panel. If the detected size is different than the paper in the tray, an error might display asking to confirm the size.

   • Number of copies: Select how many copies you want to print.

   • Black & White: Select to print in grayscale. This option only displays for color printers.

   • Double-sided printing: Print on both sides of the paper for certain file types.

   • Page range: Select specific pages within a document or webpage to print.

   

Hope this helps! Keep me posted. 

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