Print error Oxc19a0015

[Marian14]

Oxc19a0015 error when printing.  I have changed all color cartridges.  I have turned the printer off and on.  Message says printhead is missing or installed incorrectly or not detected.  Please help by telling me if I need to have it serviced or if I can fix something at home.  Thank you.,

[Barachiel]

Hi @Marian14 ,

Thank you for posting on HP Forums,

The Barachiel is at your service.

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

In the meantime, please try the steps mentioned below:

follow these steps to reset the printer.

Turn the printer on, if it is not already on.

Wait until the printer is idle and silent before you continue.

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

   NOTE:

HP recommends connecting the printer power cord directly to the wall outlet.

Reconnect the power cord to the rear of the printer.

Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Please reply with the details for further assistance.

Eager to help!

[JW519]

I followed the instructions and still get the same error.

[atharva_gp]

@JW519,

Thanks for reaching out to the HP Support community!

• What is the printer model you have?
• Did you recently change any ink cartridges?
• Does the printer carriage move on your printer on opening the cartridge access door?

Please provide the above information to assist you with accurate resolution.

[JW519]

1. I have an HP Officejet Pro 8610

2. I haven't changed cartridges lately.

3. Yes the printer cartridge moves freely.  

Thanks.

[atharva_gp]

@JW519,

Let's try these steps:(if you have already performed any of the steps, you can ignore it)

Step 1: Power Reset

• Make sure this printer is plugged into a direct wall, not a surge protector.
• Turn the printer on.
• Wait until the printer is idle and silent before you continue.
• Remove all of your ink cartridges from the printer and close the door.
• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the rear of the printer.
• Turn on the printer, if it does not automatically turn on. The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
• Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
• Reinsert the ink cartridges, and then close the ink cartridge access door.
• Check if you can print/copy
• If the issue persists, proceed to the next step

Step 2: Clean the ink cartridges

• Gather the following materials:

  • A clean, lint-free cloth or a clean, dry cotton swab

  • Distilled or bottled water

• Open the cartridge access door and remove the ink cartridges.

• Lightly dampen a clean, lint-free cloth with bottled or distilled water
• Gently wipe the copper-colored contact on the ink cartridges.

        

• Wipe the contact with a dry, lint-free cloth
• Re-insert the ink cartridges
• Close the ink cartridge access door.
• Check if you can print/copy
• If the issue persists, proceed to the next step

Step 3: Update the printer firmware

• Refer to this link to update the printer firmware.

Let me know if this information helps. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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