Printer Already Claimed

[Misha326]

Followed instructions to uninstall web services and reinstall to get new code.

New code gives "printer already claimed status."

Repeated two more times and same issue - Yet, there are no printers showing up in my HP Smart App nor the HP Connected area where my account is logged in.

Support page only says to enter new code; but, does not tell what to do when new code(s) also fail.

I am trying to connect my printer - which was already connected to the web via wireless router and worked on my laptop - to my new desktop (Win 10 home).  I even tried installing from the "full web pack" and desktop does not have "wireless" capability and does not find any printers when searching.  I can use usb cable to connect (have not tried); but, then I would not be able to use web services??  I already corrected the firewall issue on the router (hitron CODA-4589) by allowing it to "manage" the port. This enable me to get the printer connected the first time wirelessly and then installed on my laptop.  Help would be appreciated as I am at a standstill until I can start printing again.

[Jeet_singh]

@Misha326,

As you have tried all possible troubleshooting steps and unfortunately nothing has helped to resolve this issue.

In this scenario, I would suggest you contact our Instant ink support team for further assistance. 

I'm going to send you a private message with the information required to contact our Instant ink team.

Please check your Private message icon on the upper right corner of your HP Forums profile 

Next, to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: 

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