Printer Busy

[Linda280]

How do I fix printer when it says printer is busy?

[Raj_05]

Hi @Linda280,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

When your HP 6455e printer displays a "printer is busy" message, it typically means that the printer is currently processing a job or there may be a communication issue between your computer and the printer. Here are some steps to help you resolve this issue.

Wait for the Printer to Complete: If your printer is actively printing, scanning, or performing maintenance tasks, it may display a "printer is busy" message. In this case, simply wait for the printer to finish its current task.

Check the Printer Queue: Sometimes, print jobs get stuck in the print queue, causing the printer to appear busy. Follow these steps to check and clear the print queue:

• a. On your computer, open the "Devices and Printers" or "Printers & Scanners" settings.
• b. Locate your HP 6455e printer and double-click on it to open the print queue.
• c. If there are any pending print jobs, cancel or delete them.
• d. Close the print queue window.

Restart the Printer: Turn off your HP 6455e printer, wait for a minute, and then turn it back on. This can often resolve minor issues and clear any temporary errors.

Check for Connectivity Issues:

• a. Ensure that the printer is properly connected to your computer via USB or over the network, depending on your setup.
• b. If you are using a wireless connection, make sure that the printer is connected to the same Wi-Fi network as your computer.
• c. Restart your computer and the router (if applicable) to refresh the network connection.

Update Printer Drivers: Outdated or corrupted printer drivers can sometimes cause communication problems. Visit the HP website and download the latest drivers for your HP 6455e printer. Install them on your computer and see if the issue is resolved.

Reset the Printer: You can try resetting your printer to its default settings. The steps for doing this vary depending on the printer model, so refer to the user manual or HP's official website for specific instructions.

Check for Paper Jams or Hardware Issues: Ensure there are no paper jams or hardware issues with the printer. Open the printer cover and check for any obstructions that might be causing the problem.

Firmware Update: Check if there's a firmware update available for your HP 6455e printer. Firmware updates can resolve known issues and improve performance.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support