Printer Error State

[OneLauraCan]

I'm trying to print something from my desktop wirelessly. Nothing happened so I kept trying. The cache for the print jobs shows like 4 or 5 jobs but they're not printing. Something popped up that said my printer was in an error state but that's all it said. My printer seems fine. Nothing is blinking. The screen is normal. Nothing is jammed. I unplugged my printer, turned it off... all the normal stuff but nothing is happening. I went through some steps through HP services but none of the steps they recommended helped so I thought I would trying talking to someone. The cache is still filled with those print jobs I tried printing but they just won't connect to my printer. I even re-installed my printer to my computer and still nothing. It was working just fine 3 days ago. I haven't used it since then. I think I have the windows 10 os but I'm not sure. I don't know how to figure out which OS I'm running. 

[Jeet_singh]

Hi @OneLauraCan,

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I understand you are getting Printer in error state error message on your HP Envy 5530 printer. I'll be really glad to help you.

To provide you with an accurate solution, I'll need a few more details:

What is the Operating System installed on the PC? Windows

How is the printer connected (USB/Wired/Wireless)?

Have you made any changes on the printer before the issue started?

Do you get this error message on the printer screen or on the computer screen?

In the meantime, let's try these steps here:

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Perform a Hard reset on the printer.

* With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

* Remove USB cable, if present.

* Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

* Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

* Turn on the printer and wait till warm-up period finishes and the printer is idle.

* Now try to print a test page and check if it works.

If you’re running Windows, I would start by checking the installed printer software by downloading and running the HP Print and Scan Doctor. This tool can diagnose and fix many printing and printer software related issues. Please use this link to help you with that information: http://hp.care/2biN2XE 

If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website. 

If the issue persists, I would suggest you go ahead and uninstall the printer drivers and then install the full feature software

Let's try these steps here:

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Now click on this link: http://hp.care/2pnVyeY and click on software and drivers - Select the Operating system and Version and then click on hyperlink and then hit on download and install the updated printer drivers

15 ). In the connection type window, select “Wireless” and follow the on-screen instructions to complete the installation.

If the issue persists, the next option would be to perform an advanced reset on the printer. 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps, let me know how it goes for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,