Printer WiFi issue

[Anilp79]

WiFi connectivity issue with printer

[Raj_05]

Hi @Anilp79,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're experiencing Wi-Fi connectivity issues with your HP Smart Tank 720 All-in-One Printer, here are some troubleshooting steps you can follow to resolve the problem.

Check Wi-Fi Network

• Ensure your printer is within range of your Wi-Fi router.
• Make sure the router is functioning properly and that other devices are connected to the Wi-Fi.

Restart Devices

• Printer: Turn off the printer, wait 10-15 seconds, and turn it back on.
• Router: Restart your router to refresh the network connection.
• Device: Restart the device you are trying to print from (e.g., laptop, phone).

Connect Printer to Wi-Fi

• Ensure your printer is in Wi-Fi setup mode. You can do this by following these steps:
  1. On the printer’s control panel, go to the Wireless or Wi-Fi settings.
  2. Select Wi-Fi Setup Wizard or Network Setup.
  3. Choose your Wi-Fi network and enter the password.
• You may need to enter the network credentials using the printer's touchscreen or control panel.

Check Printer’s IP Address

• Print a network configuration page from the printer’s settings (this can usually be found under Reports or Network Setup). This page will show the printer's IP address.
• Ensure the printer's IP is within the same network range as your other devices.

Update Printer Firmware

• Check if there are any firmware updates available for your printer via the HP Smart app or HP Support website.

Reconfigure HP Smart App

• If you're using the HP Smart app to print or manage your printer, try removing the printer from the app and adding it again:
  1. Open the HP Smart app.
  2. Select Printers.
  3. Choose Remove for the current printer, then follow the on-screen instructions to add it again.

[Raj_05]

Check for Interference

• Make sure there are no large metal objects or devices (such as microwaves or cordless phones) near the printer or router, as they can cause interference with the Wi-Fi signal.

Reset Network Settings

• If none of the above work, you can reset the network settings on the printer:
  1. On the printer, go to Settings.
  2. Find Restore Network Settings or Reset Network Settings and select it.
  3. After the reset, reconfigure the Wi-Fi settings.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support