Printer asleep

[Liz30538]

I am trying to print from my photos on my ipad it is saying the printer is asleep it is supposed to wake up if you either send a job to-it or touch the control panel but nothing is working This is the first time this has happened and it’s really frustrating as there is no help Sat or Sun

[A_Gayathri]

Hi @Liz30538 ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP DeskJet 4120e All-In-One Printer is not waking up from sleep mode when you try to print from your iPad, you can try the following steps to troubleshoot the issue:

Check Power Connection:

• Ensure that the printer is properly connected to a power source and turned on. Verify that there are no power issues, such as a tripped circuit breaker or a loose power cable.

Printer Display:

• If the printer has a control panel, try touching the display to wake it up. Some printers have a dedicated power button that you can press to wake up the device.

Print Queue on iPad:

• Check the print queue on your iPad to make sure that there are no pending print jobs that might be causing the printer to remain in sleep mode.

Restart Printer:

• Turn off the printer, wait for a few seconds, and then turn it back on. This can sometimes resolve connectivity or sleep mode issues.

Reconnect to Wi-Fi:

• Ensure that your printer is connected to the same Wi-Fi network as your iPad. If there are connectivity issues, try reconnecting the printer to the Wi-Fi network.

Update Printer Firmware:

• Check if there is a firmware update available for your printer. Manufacturers often release updates to address issues and improve performance. You can usually find firmware updates on the HP support website.

Check Printer Settings:

• Review the printer settings to see if there are any energy-saving or sleep mode settings that might be causing the issue. Adjust the settings as needed.

Reset Network Settings on iPad:

• If the issue persists, you can try resetting the network settings on your iPad. This can sometimes resolve connectivity issues. Note that this will reset Wi-Fi passwords and other network-related settings on your iPad.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Gaya1239

HP Support

[Liz30538]

Hi I’ve tried all the things you suggested and while the printer does wake up it still won’t print for me and then goes back to sleep

[A_Gayathri]

@Liz30538 ,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!