Printer blocked

[Joe1574]

Hp laserjet M110WE, can't print and send me a message to say printer is blocked. I just got this printer through auction it looks new, I  couldn't register it as well on my HP account,  please if you have a solution let me know. Thanks.

[Dragon-Fur]

@Joe1574 

Welcome to the HP English Community --

Short Answer

The printer requires HP genuine ink cartridges - not just the chipped refills or re-manufactured chipped -

The real thing.

Considering the printer's pedigree, the wrong ink is enough to block printing.

What else?

Printer might need a Factory Reset.

----------------------------------------------------

What else?

OK - Long answer --

This is one of a couple of HP printers originally sold with HP+ service mandatory.

What!?

There were two models in this series -

One model, the "M110w" model was more expensive to purchase but came "unlocked", that is, No HP+ service.

2nd model, the "M110we" model was less expensive to purchase but came with the requirement for HP+ service.

Some people looked at the cheaper price, perhaps did not bother to find out why the same printer was less expensive, and Poof! - they - the person who did not read - perhaps bought a printer they did not want.  Second Poof!  Out goes the printer.

User Guide - HP LaserJet M109e-M110e-M112e Series

Page 6

Excerpted

Requirements for HP+ printers

This topic describes the requirements for HP+ printers.

Keep the printer connected to the Internet

HP+ printers are cloud-connected devices that must remain connected to the Internet in order to function. The
Internet connection enables the printer to deliver HP+ specific app features and firmware updates.

During setup, you must connect the printer to the Internet using a supported network connection. After setup,
you can print using a USB cable connection, if desired, but the printer must still be connected to the Internet.

Use Original HP cartridges

Original HP cartridges are cartridges manufactured and sold by HP in official HP packaging. If non-Original HP
supplies or refilled cartridges are installed, HP+ printers will not operate as expected.

Have an HP account

Create or sign into an HP account to manage your printer.

==================================

If you have not yet stopped reading...

You might be able use the printer

You might first need to establish the HP+ service  --

If that is true,

then

Whether you can do that depends on whether the HP+ service is available in your region

AND

Whether the printer can be untied from a previous and unknown owner -

What?  One of the aspects of the HP+ service is higher security.

This, in fact, might be the source of the "Block".  ?

Breaking that for a new owner might -- or might not-- be something HP is willing to do.

AND

Assuming the first two are possible (and acceptable to you),

Whether you are willing to use the printer under the HP+  requirements.

It is not all doom and gloom.

HP+ does include some requirements and responsibilities of the user -

Assuming they are available in your region (location on the planet),

HP+ unlocks some nice features on the printer.

====  ====  ====  ====  ====  ====

For the sake of the answer, I am including the information for all of it.

Pick, choose, ignore, stop, keep going...

===================================

What about HP+

Printer and HP+ service

 Contact HP+ Support

If needful, change your Country / Region

Note that HP+ assistance is only available for registered HP+ printers.

Reminder

An HP Instant Ink subscription is not required as part of the HP+ setup or HP+ service.

HP+ > Benefits, Requirements, Your Responsibilities

READ about HP+ here:

 HP+ Printing – Website / Information / FAQ

Scroll down on page to “Top Questions”

 Read >>> About HP Smart Advance for HP+ printers

 And

Read

 HP printers - Using advanced scanning features (HP Smart app)

Example Scan > Document > Save - File Type options

HP_Smart_Win_Scan_Document_Save_6

====  ====  ====  ====  ====  ====

Mobile Printing – Mobile Options for Printers

Start here

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Open the section for your printer series > Find your printer and supported applications.

 HP Printers - Mobile Printing Solutions Compatible with HP Printers

LaserJet M109-M112, M109e-M112e series: LaserJet M109a*, M109w LaserJet M110a*, M110w, M110we LaserJet M111a*, M111w, M111cw LaserJet M112a*, M112w

HP Smart app (recommended) Print Anywhere with the HP Smart app HP Print Service Plugin Apple AirPrint Samsung Print Service Plugin Mopria Print Service USB On-The-Go (Base models only) * Base model

====  ====  ====  ====  ====  ====

HP Smart (Mobile) >>> Download / Install - How-to - and FAQ

 HP printer setup (HP Smart app)

Read the FAQs

For example: 

What is the HP Smart app and its requirements?

And / or

What if my cloud printer is missing, offline, or unavailable in the HP Smart app?

And / or

Why can't I connect my wireless printer or print over the network?

>>> Terms of Use >>>  HP Smart – formally HP Connected – Services Terms of Use

Example - HP Smart - Windows - Menu - HP+ enabled

HP_Smart_Win_HP+_Print_Anywhere_3

Example - HP Smart - Mobile - Menu - HP+ enabled

HP_Smart_Mobile_Printer_Settings_2

====  ====  ====  ====  ====  ====

“Print Anywhere” Supported on Select HP+ Printers with HP+ enabled

  HP Printers - Print Anywhere with the HP Smart App

And

Watch Video >  How to use the Print Anywhere feature in the HP Smart App | HP Support

NOTE:  If a print job is blocked for more than 5 minutes, the HP Smart app cancels the job automatically.

FAQ > Section:  How do I disable or enable Print Anywhere or Private Pickup?

FAQ > Section: Which non-HP+ printers are eligible for HP Smart Advance?

Reference:  About HP Smart Advance for HP printers

HP Smart Advance is a productivity tool in the HP Smart app that offers advanced scanning and other document processing features. HP Smart Advance is available on eligible HP printers.

And

HP printers - Using advanced scanning features (HP Smart app)

HP_Smart_Connected_HP+_Printer_Options_1

 ======================================================

Contact HP+ Support or HP Instant Ink Support and ask for help

Reminder for Instant Ink

Regardless of what it sounds or looks like,

Instant Ink is an Optional service.

You can use the printer - and even sign up for HP+  -- without an Instant Ink service contract.

++++++++++++++++++++++++

Instant Ink Support Website

What if you wish to check or sign up for Instant Ink?

Start with

 >>> How Instant Ink works

Next,

  HP Instant Ink Support - Website

Change Country / Region as needed

Scroll down to find phone contact information

It is important that you understand the Instant Ink cancellation / termination process and your responsibilities.

 >>> Open and read >>> HP Instant Ink - Cancel Your HP Instant Ink Service

Section Cancel your account

OR

Direct Link

 Cancel your account

Video – Cancel HP Instant Ink

 How to unsubscribe or cancel HP Instant Ink subscription

What if?

  HP Instant Ink - Stopping a cancellation

Recycle HP Instant Ink Cartridges / Subscription Cartridges

 HP Instant Ink - Recycle HP Instant Ink Cartridges

Next...

Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

Reminder

Where available as an option, the phone number will display when the office is open for business.

Check to see when to call.

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP LaserJet M110we Printer  

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