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Redsoxfan20
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Message 1 of 2
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Printer cartridge error

HP Recommended
HPOfficejetPro8610

I suddenly received error code OXC19a0013 and have removed and Reinstalled the cartridges

and still receive the same error code.

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Redsoxfan20, Welcome to HP Support Community!

 

I see that the printer is in an error state, I'd first recommend you update the printer firmware.Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware.

 

And, If you have already performed the steps from the document  '0xc19a0005' or Similar Error Code Displays and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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