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‎05-12-2022 01:51 PM

HP Recommended
Product: HP LaserJet Pro MFP M126nw
Operating System: Microsoft Windows 8.1 (64-bit)

I got a brand new Hp laserjet 126nw printer. I was setting it up and in between the process there is a step called configure Product in this step it is showing printer communication Failure and I'm not able to get this problem sorted

 

Category:
1 REPLY 1

‎05-12-2022 03:09 PM

HP Recommended

Hello @Ajitesh2000 ,
Welcome to the HP Support Community!

 

Attention: the language may have to be changed!

Here's what you need to do:

  1. Uninstall HP printer software, and then remove the printer from your Devices list. 
  2. Restart the PC
  3. Close all programs
  4. download only this complete package: HP LaserJet Pro MFP M125/126 Series Full Software and Drivers 
    Version: 15.0.15311.1315
    Operating Systems: Windows 8.1 (64-bit)
    Release date: Mar 5, 2021
  5. Close all programs
  6. Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the File name: LJPro_MFP_M125-126_full_solution_15311.exe (108.8 MB)
  7. The installation was completed successfully, now you must ...
  8. Restart the System again
  9. Now the installation is complete.

Document error messages accurately, even better is to take a screenshot of it and upload here.

 

After the installation, without any problems, this software must then still be installed: Readiris Pro 16 , and please read the installation instructions.

 

Hope this helps! Keep me posted.
Andr-1611

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