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‎07-19-2026 03:12 AM

HP Recommended

Hello, I am having issues trying to print from my printer. I am trying to print off from my iphone, My printer is connected to my wifi but when I am trying to print a document from my phone it says it’s sending it to the printer, and then says it’s failed or couldn’t contact the printer. When I go onto the HP app it flicks between “cloud connected” and “not connected”

 

I have unplugged the printer and turned it on and off again from the mains, I have turned it off buy the on and off button, I have turned my phone on and off, I have turned my phone wifi on and off and I have restored the network settings on the printer but still nothing is printing.

 

I have printed a wireless network test result page from my printer and under the heading wireless it says
Wireless on — disabled
Wireless working — disabled

I have checked in the settings and it says wireless is on, so I don’t know why it is showing as it’s disabled


It’s been like this for 3 days now 

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