Printer not printing

[DS86]

Hi,

The problem is occuring in two different phases of the printing process.

One:

I click print, and the printing window opens up on my computer, it says "ready to print," then it says:

1. looking for printer

2. connecting to printer

3. printing

Then it says "Printing - The printer is in use", and it stops there, not printing.

During this time, no sign of anything happening on the printer screen. It's on regular home screen.

I tried turning my printer off and then back on, unplugging it, and restarting it including removing the ink cartidges and putting them back on (as per the answers to one of the questions on this forum). No change.

Two:

Twice in my continued attempts to print, the job finally went to the printer, and it started printing, then in the middle of printing a page (it had already printed half of it), it stopped, and the printer screen said "printing cancelled." And the icon kept rotating for a bit on the printer screen with "printing cancelled." Then it finally stopped and went back to home screen mode. The printing job wasn't completed.

Then when i try printing again, i go back to "printer in use" (described above).

This is all using a wireless internet connection.

I tried scanning something to see if it will work connecting and sending the scan (wirelessly) to my email, it worked fine.

Help!

Thank you.

[sandytechy20 · Accepted solution]

@DS86

Welcome to HP forums, I see that you are getting issues while printing from Mac.

I am eager to assist you.

Restart Mac, printer and router.

1. Disconnect the power cord from the router.
2. Turn off the printer.
3. Turn off the Mac.
4. Reconnect the power cord to the router, then wait for the Internet activity light to display a normal connected status.
5. Turn on the printer.
6. Turn on the Mac.
7. Try printing again.

Update the printer firmware

Refer this HP document to update the printer firmware:- Click here

Update the Mac OS, Click here to know how to update the Mac OS.

If the issue persists, delete the existing print queue and add the printer

1. Make sure your Mac is connected to the Internet.

2. In the Printers list, click your HP printer, and then click the Minus button  to delete it.

3. Click the Add button .

4. Find and select the name of your printer from the Printer list, and then click Add to add your printer. Do not select an HP Fax driver.

     note:

   If your printer does not display in the list, make sure the printer is connected, turned on, has power, and is ready to print.

   Figure : Example of the printer selection list

   

5. Click Print Using or Use.

6. Select the name of your printer (if available) or AirPrint.

   Figure : Menu showing AirPrint selected

   

   Your new printer queue displays in the Printers list in an Idle status .

   Figure : Example of a newly added printer in the Printers & Scanners list

   

7. Try printing again.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos.

Keep me posted.

Cheers.