Printer shows pads error

[Vasu20]

Unable to print

[Hawks_Eye]

Hi @Vasu20 

Welcome to the HP Support Community! We're here to help you get back up and running.

I’m really sorry your printer is showing a “pads error” and won’t print. This message typically relates to the ink absorber pads reaching their limit, but let’s walk through a few steps to help you clear the error and restore functionality.

Step-by-Step: Resolve “Pads Error” on HP Printer

1. Power Reset the Printer

• Turn off the printer.
• Unplug the power cable from both the printer and wall outlet.
• Wait 60 seconds.
• Press and hold the Power button for 15 seconds while unplugged.
• Reconnect the power cable directly to a wall outlet (avoid surge protectors).
• Turn the printer back on and check if the error clears.

This resets internal sensors and may temporarily bypass the error.

 

2. Check for Ink Pad Overflow or Saturation

• Open the access door and inspect the area beneath the carriage.
• Look for any visible ink pooling or soaked foam pads.
• If accessible, gently blot excess ink with a lint-free cloth—do not remove or disassemble the pads.

Ink absorber pads collect excess ink during cleaning cycles and can become saturated over time.

 

3. Run Diagnose & Fix via HP App

• Open the HP App on your Windows 11 PC.
• Tap your printer > Tools > Diagnose & Fix.
• Follow the on-screen instructions to run a full system check.

This tool can detect and attempt to clear internal errors related to ink systems and pad saturation.

 

4. Update Firmware and Drivers

• Visit: HP Printer Support – Drivers & Firmware
• Enter your printer model and select Windows 11.
• Download and install:
  • Printer Firmware Update Utility
  • Full Software and Drivers

Firmware updates may reset pad counters or improve error handling.

 

5. Use HP’s Virtual Agent for Pad Reset (If Available)

• Go to: HP Virtual Agent
• Type “pads error” or “ink absorber” and follow the guided steps.
• If your model supports a software reset, it will be offered here.

Let me know how the printer responds after the reset and diagnostic steps. You’ve done everything right—and I’ll help you get back to smooth, uninterrupted printing.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye