Printer stops working half way thru the process

[iluvgrits]

I have a Galaxy 8 note phone connected to my HP printer and it will start the printing process but always stops printing half way through the document. Then it will show it's trying to print for several minutes but will eventually stop and spit the document out only half way thru the printing process. The same thing was happening on my previous phone, a Galaxy S6. Can't figure this out!

[DavidSMP]

Hi @iluvgrits,

Thanks for reaching out to the HP community.  After reading your post I see that you need assistance regarding issues with printing from an Android phone. It will be a delight to assist you here.

Superb analysis and brilliant diagnosis of the issue before posting. Kudos to you on that score. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did you try to make multiple copies directly from the printer and check if it copies fine?
• Did you try to uninstall and reinstall HP Smart app and check if it fixes the issue?

For now, try these steps:

Uninstall and reinstall HP smart app and check again.

Also check this link: http://hp.care/2xY0QmY on how HP smart app can be configured, installed and used with FAQs.

Now check if the issue gets fixed. If it does not work then perform all the relevant steps from this link: http://hp.care/2BWg92a  (HP Printers - Mobile Printer Setup Fails (Android)

Please perform all these steps patiently as it is critical to resolving the issue. Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂