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‎03-08-2020 01:11 PM

HP Recommended
Product: HP Office jet 4630 e-all-in-one printer
Operating System: iOS

My printer has stopped connecting with my wireless net work.  Had a cable guy come out and he couldn’t connect it either.  It was working just fine, then slowly stopped connecting .  Now I can’t air print anything.  Please, suggestions on fixing this problem.  TY

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-10-2020 03:47 PM

HP Recommended

@Kato1940


Welcome to the HP Support Community!

 

- Do you have any Anti-virus software installed on your iOS? If you do, please deactivate it for now.


- Ensure the printer and the i|OS device are connected to the same wireless network.
-Note:- This printer supports only 2.4GHz network. Do not connect it to 5 GHz Network incase your Router supports both 2.4 and 5 GHz
- If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, then the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

 

Please check with your Internet service provider if your router is able to forward 'Bonjour packets'. This is very important

 

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

 

Next ensure your iOS and Printer have the latest updates

 

Printer Firmware: https://support.hp.com/in-en/document/c02919168

 

Try using the HP Smart App to get your printer setup. Link: https://support.hp.com/in-en/document/c02775166

 

Keep me posted how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

KrazyToad
I Am An HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎03-10-2020 03:47 PM

HP Recommended

@Kato1940


Welcome to the HP Support Community!

 

- Do you have any Anti-virus software installed on your iOS? If you do, please deactivate it for now.


- Ensure the printer and the i|OS device are connected to the same wireless network.
-Note:- This printer supports only 2.4GHz network. Do not connect it to 5 GHz Network incase your Router supports both 2.4 and 5 GHz
- If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, then the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

 

Please check with your Internet service provider if your router is able to forward 'Bonjour packets'. This is very important

 

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

 

Next ensure your iOS and Printer have the latest updates

 

Printer Firmware: https://support.hp.com/in-en/document/c02919168

 

Try using the HP Smart App to get your printer setup. Link: https://support.hp.com/in-en/document/c02775166

 

Keep me posted how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
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