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fsprint
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Printer won't connect to server

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HP Desktop
Microsoft Windows 8.1 (64-bit)

Hello,

 

I always have problems with my printer whenever I have to reset my cable router.  The error message says the printer cannot connect to web services, the server might be busy or temporarily unavailable try again later.

 

How do I get it back to printing again?

 

Thanks

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MKazi
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@fsprint

 

Thanks for reaching out to us on HP Support Forums. 

I came across your post and would like to help. 

 

I understand that you have an HP printer and when you reset the cable router, there is an error message says that the printer cannot connect to the web services. The server might be busy or temporarily unavailable, try again later. 

 

To assist you better, I would like to know the exact printer model no? This link will help you to find the model no: http://hp.care/2bygf7l

 

While you respond to that, The following steps should help:

 

- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen, you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). You can find the DHCP range of the router using its internal settings page or in its manual. Use the CD that came with your router or type the router's IP address (ends in .1) into a browser.
- Use 255.255.255.0 for the subnet (unless you know it is
different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway and first DNS. Leave the second one blank.  <<< The DNS could be your problem.  If this does not work, try Google's DNS 8.8.8.8
- Click 'Apply'.

 

 

You may also refer to this HP document for web services related issue.

 

Hope this helps. Keep me posted. Good luck! 🙂

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fsprint
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HP Officejet 5740 e-All-in-One Printer B9S76A, B9S78A, B9S79A 

 

This is the model number of my HP Printer you requested.  I am attempting to try the instructions you sent me to see if I can get it back working again.

 

Flo Saforo

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MKazi
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@fsprint

 

Thanks for the model no.

 

Great! Let me know how it goes. 

 

Cheers! 🙂

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