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- HP Community
- Printers
- Mobile Printing & Cloud Printing
- Printer won't wake up
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06-16-2024 04:44 AM
New printer. Firmware updated. 3 days old...
It prints, but when it goes to sleep it's offline and won't wake up. Even when the touch screen is showing it won't print. Need to turn it off and on again. Very painful.
06-18-2024 01:29 PM
Hi @redmagic,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
Experiencing issues with your new HP Color LaserJet Pro MFP 4301fdw printer not waking up from sleep mode can indeed be frustrating. Here are some steps you can take to troubleshoot and hopefully resolve the issue.
Check Power Settings:
- Ensure that the printer's power-saving settings are correctly configured. Sometimes printers have deep sleep modes that can be overly aggressive, causing them to be unresponsive. Check the user manual or settings menu to adjust these settings if necessary.
Update Firmware:
- Since you mentioned that the firmware is already updated, this is good. Firmware updates often include bug fixes and improvements that can resolve sleep mode issues. Make sure you have the latest firmware from HP's official website.
Connection Stability:
- Verify that the printer is connected to your network properly and that the network connection is stable. A poor connection might prevent the printer from waking up correctly.
Network Settings:
- Ensure that any network settings related to power management (such as sleep or power-saving settings on routers or access points) are not causing interruptions. Sometimes, network devices can interfere with devices going into or waking from sleep.
Check for Driver Updates:
- Ensure that your computer has the latest printer drivers installed. Drivers can also affect how the printer communicates and wakes up from sleep.
Reset Printer Settings:
- Try resetting the printer to its factory default settings. This can sometimes resolve configuration issues that might be causing the problem.
I hope this helps.
Take care and have a good day.
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Alden4
HP Support