Printer

[ddpc955]

I was printing and printing stopped. I was using iPhone 15 have printed using this phone seven days ago. Two pages printed, stopped. Now it appears my document is not making it to printer. 

[Kuroi_Kenshi]

Hi @ddpc955,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding printer!  

We're thrilled to have the opportunity to assist you and provide a solution.

If your iPhone 15 is not sending print jobs to your printer, try these steps:

1. Check Printer Status

• Make sure the printer is powered on and has paper.
• Check if there are any error messages or a blinking light on the printer.
• Ensure the printer is connected to the same Wi-Fi network as your iPhone.

2. Restart Devices

1. Turn off your printer and unplug it for 30 seconds.
2. Restart your iPhone 15 (press and hold the power button → slide to power off).
3. Restart your Wi-Fi router (unplug it for 30 seconds, then plug it back in).
4. Turn the printer back on and try printing again.

3. Remove & Re-add Printer

1. Open Settings → Bluetooth & Wi-Fi → Turn both off and on again.
2. Go to Settings → Printers & Scanners (or Print & Scan).
3. Select the printer → Tap Forget this Printer.
4. Reconnect the printer from AirPrint (try printing from any app).

4. Test with Another Device

• Try printing from a different iPhone, iPad, or PC to see if the problem is with your iPhone or the printer.

5. Update iOS & Printer Firmware

• Go to Settings → General → Software Update → Install any pending updates.
• If your printer has a firmware update option (via HP Smart app), update it.

6. Reset Network Settings (Last Resort)

If nothing works, reset iPhone network settings:

• Settings → General → Transfer or Reset iPhone → Reset → Reset Network Settings.
• Reconnect to Wi-Fi and try again.

Try these steps and let me know if you need further help! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,