Printing from mobile device

[6Chuckhollow-]

HP Officejet Pro 8710 not printing corectly from iphone 

[Sneha_01]

Hi @6Chuckhollow-,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet Pro 8710 is not printing correctly from your iPhone, there are several potential issues to consider. Here’s a step-by-step guide to troubleshoot and resolve printing issues from your mobile device:

1. Check Printer Connection

Ensure Printer is Connected:

• Confirm that your printer is connected to the same Wi-Fi network as your iPhone.
• Print a network configuration page from the printer’s control panel to verify the network connection.

Restart Devices:

• Restart both your HP OfficeJet Pro 8710 and your iPhone. Sometimes a simple reboot can resolve connectivity issues.

2. Verify Printer Settings

Printer Settings:

• Ensure that the printer is not in an error state or paused. Check the printer's control panel for any error messages.

Check Ink Levels:

• Verify that the ink cartridges have sufficient ink and are properly installed.

3. Update Software

Update HP App:

• Ensure that you have the latest version of the HP app installed on your iPhone. Visit the App Store and check for updates.

Update Printer Firmware:

• Use the HP app or visit the HP Support website to check for and install any available firmware updates for your printer.

4. Check Print Settings

Print from HP  App:

• Open the HP app on your iPhone and select the document or photo you want to print.
• Verify that the correct printer is selected.
• Check the print settings, such as paper size and quality, to ensure they match your requirements.

Print from Other Apps:

• Try printing from a different app to see if the issue is specific to one app. For example, try printing a document from the Files app or a photo from the Photos app.

5. Reset Printer and Reconfigure

Reset Printer Settings:

• Perform a reset of your printer to restore default settings. This can usually be done from the printer's menu under Setup > Printer Maintenance > Restore Defaults.

Reconfigure Wi-Fi:

• Reconnect your printer to the Wi-Fi network if necessary. Use the printer’s control panel to select Wireless > Wi-Fi Setup Wizard and follow the prompts.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support