Printing from mobile device

[6Chuckhollow-]

HP Officejet Pro 8710 not printing corectly from iphone 

[Sneha_01]

Hi @6Chuckhollow-,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet Pro 8710 is not printing correctly from your iPhone, there are several potential issues to consider. Here’s a step-by-step guide to troubleshoot and resolve printing issues from your mobile device:

1. Check Printer Connection

Ensure Printer is Connected:

• Confirm that your printer is connected to the same Wi-Fi network as your iPhone.
• Print a network configuration page from the printer’s control panel to verify the network connection.

Restart Devices:

• Restart both your HP OfficeJet Pro 8710 and your iPhone. Sometimes a simple reboot can resolve connectivity issues.

2. Verify Printer Settings

Printer Settings:

• Ensure that the printer is not in an error state or paused. Check the printer's control panel for any error messages.

Check Ink Levels:

• Verify that the ink cartridges have sufficient ink and are properly installed.

3. Update Software

Update HP Smart App:

• Ensure that you have the latest version of the HP Smart app installed on your iPhone. Visit the App Store and check for updates.

Update Printer Firmware:

• Use the HP Smart app or visit the HP Support website to check for and install any available firmware updates for your printer.

4. Check Print Settings

Print from HP Smart App:

• Open the HP Smart app on your iPhone and select the document or photo you want to print.
• Verify that the correct printer is selected.
• Check the print settings, such as paper size and quality, to ensure they match your requirements.

Print from Other Apps:

• Try printing from a different app to see if the issue is specific to one app. For example, try printing a document from the Files app or a photo from the Photos app.

5. Reset Printer and Reconfigure

Reset Printer Settings:

• Perform a reset of your printer to restore default settings. This can usually be done from the printer's menu under Setup > Printer Maintenance > Restore Defaults.

Reconfigure Wi-Fi:

• Reconnect your printer to the Wi-Fi network if necessary. Use the printer’s control panel to select Wireless > Wi-Fi Setup Wizard and follow the prompts.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support