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I bought A5 paper, I downloaded an A5 document and when I try to print it says paper doesn’t match and I have to cancel the job.    All the “fixes” I have seen have people using computers.   I don’t have a computer.  I am printing from my phone.   I have added the A5 in the printer profile but when I select the file to print, the only size options it lists available are letter (8.5x11) and A4 which is the same as a letter size.

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