Printing only encoded text? Help!

[J_the_Ref]

Hello! Perhaps you can help me. Our HP OfficeJet Pro 8725 is connected to Wifi, was working perfectly, but just decided to print what seems like encoded text. Usually ending with:

% ! PS-Adobe - 3.0

                                     %APL_DSC_Encoding :    UTF8

                                                                                                 %APLProducer :    (Version 10 . 12 . 6.   (Build   16G29

I am on an iMac, sys software Sierra Versoion 10.12.6. Printer is only about a year, year and a half old, but only used last 3 or so months. Wifi connection, as I said earlier and no Error codes. Printer seems to be working perfectly, except for encoded text. Does it have something to do with Fonts? Thank you for your patience. 

[J_the_Ref]

I thought this might be a Wifi issue, perhaps miscommunication between computer and Wifi. Maybe asking this question in the 'Inkjet Printing' discussion board would be more appropriate? 

[Rainbow23 · Accepted solution]

Hi @J_the_Ref,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query. I'll be more than glad to help you.

I understand that you are facing issues with HP OfficeJet Pro 8725 All-in-One Printer wherein its prints in coded text.

This issue could occur if the drivers are not configured properly.

Let's go through a few steps that may help to fix this issue.

And here are a few steps in the link to reset the printing system: Resetting the Printing System (Mac)

If the issue persists, then you may update the firmware from the link: Firmware Update

Let me know if this works.
 

You have a good day ahead.
 

[J_the_Ref]

Thank you so much! I will give it a try and get back to you.

[J_the_Ref]

Thank you so much, that worked for me!

[Rainbow23]

Hi @J_the_Ref,

You are welcome.

I am happy to know that the issue has resolved.

I also appreciate your time and patience.

Feel free to ask your queries in future in this forum and we will always be there to help you.

You have a good day ahead.

[J_the_Ref]

It has been awhile, but I truly want to thank you for helping me! Quick, curteous and efficient is always a big A+ in my book!