Printing using airdrop

[LorraineT]

I've been using my printer for months with no problem printing from my iPad and iPhone   All of a sudden it has stopped working. I've checked the wifi connection on both iPad, and iPhone and also checked the printer and all is ok. I try airdrop and  nothing happens at all. Used to hear the printer starting up etc but now nothing. I've printed off the report from the printer so I know that's working. I'm stumped. Can you help 

[Dvortex]

Welcome to the HP Community @LorraineT!

I came across your message about the printer issue and wanted to share my suggestion with you 🙂

Going through your post, I see that the printer was printing fine until it suddenly stopped printing. Were you using the HP ePrint app on your iOS device? If so, the app has been retired starting April 2017.

I would suggest you use the HP All-in-One remote app on your iOS device and try printing. Go to Apple store and download the HP AiO remote app and then try printing using the app.

Please check http://hp.care/2oPTMr0 for detailed instructions on using the HP AiO remote app.

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂

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