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neunzehn91
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Message 1 of 2
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Printing via Android stops afer first rows

HP Recommended
HP Officejet 7500 E910
Android 9.0 Pie

Hi,

I need some help.

If I want to print documents via Android (P30 pro, HP App installed) the printer shows the correct preview. If I push the printing button, the printer starts printing, but stops after the first rows. After some time he gives the paper out an finished its job.

No problem with my old mobile phone an also with iOS?

 

Any suggestions?

 

BRG Jannik

 
1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@neunzehn91

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Are you using the HP Smart App for Printing?

 

Sometimes resetting and clearing the Android OS Print Spooler cache can resolve the issue.

  1. On your Android device, tap the Settings icon , and the select Apps or Applications.

  2. Select Show System Apps.

  3. Scroll down the list, and then select Print Spooler.

    Depending on your Android device, tap Storage, and then select Print Spooler.

  4. Select Clear Cache and Clear Data.

  5. Open the item you want to print, tap the menu icon , and then tap Print.

    A print preview screen displays.

  6. Next to Select a printer, tap the down arrow to view the printer list, and then select your printer.

You can also refer to this Link: https://support.hp.com/in-en/document/c04024231

 

Keep me posted


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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