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‎03-27-2023 10:08 PM

HP Recommended

I'm using an HP 5000 series printer and all of a sudden I can't print wireless. I'm connected to wifi? I'm connected to my phone. What am I missing? I can also make a copy or scan. 

Category:
1 REPLY 1

‎03-30-2023 07:17 PM

HP Recommended

Hi @Depine,

 

Welcome to the HP Support Community. 

 

I understand that you are facing a connectivity issue. I’d like to help!

 

To provide you with an accurate solution, I'll need a few more details:

 

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

 

Do you get an error message when trying to connect to the Wi-Fi?

Is it a private (Home network) or a public Wi-Fi connection? Is Wi-Fi direct? Or Hotspot?

 

What device are you using the printer with a Windows computer, Mac, Android, or iPhone?

May I have the exact product name and number?

 

Meanwhile, perform the steps from this document and see how it goes


Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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