Problem with rollover pages

Sheppio1946 · ‎02-07-2019

I've just started my Instantink subscription and wondered why I'm using my subscription pages 1st and not my Rollover pages,seems illogical.

ShlomiL · ‎02-07-2019

Hi,

Rollover Pages are pages not printed from the previous month’s plan pages, which are rolled over to the next month, therefore a such cannot be used during the first month.

You may follow How HP Instant Ink calculates the monthly fees below:

https://support.hp.com/us-en/product/hp-instant-ink-series/5264756/model/5401249/document/c03917913

Shlomi

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Sheppio1946 · ‎02-10-2019

Thanks for replying but I think you may have misunderstood my question.My rollover pages were from the previous month,so surely they should be used 1st in the next month,before my new allowances.

ShlomiL · ‎02-10-2019

As explained in the document, the standard plan pages are being used first, only then any remaining rollover page is used:

You can roll over up to a maximum amount that depends on your plan. In the following months,
your plan pages are used first. When you reach your plan total, your rollover pages become available so you can avoid additional charges to your account.

Regards,

Shlomi

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If my post resolve your problem please mark it as an Accepted Solution 🙂

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