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‎07-21-2020 08:24 AM

HP Recommended
Product: HP DeskJet Advantage 5075
Operating System: Other

Trying to reconnect HP DeskJet Advantage 5075 printer to wifi, but unable to view list of networks available. Printer forgets the network everytime it is switched off.

1 REPLY 1

‎07-23-2020 01:55 PM

HP Recommended

@designtoolbox, Welcome to HP Support Community!

 

To be able to assist you better, I would like to know the following:

  • Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?
  • What is the distance between the router and the printer?
  • Did you make any changes to the printer or the router recently?
  • Are you able to connect other devices to the network?

Meanwhile, use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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