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‎11-19-2025 03:41 AM

HP Recommended

There's no way to make remote printing to work.

It used to work, years ago, now it just spins forever.

 

All the instructions I can find talk about a Smart App, which I believe is outdated as there's only an HP app, which shows my printer is cloud connected, but there's no way I can print remotely.

At first certificate issues, which I seem to have fixed, now when I try to print it just spins forever...

 

Any help?

 

5 REPLIES 5

‎11-19-2025 05:27 AM

HP Recommended

Hello @Kizuato , how are you ?

 

Please, try the procedures below:

 

Solved: HP app won't connect - HP Support Community - 8078315

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
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‎11-20-2025 12:13 AM - edited ‎11-20-2025 12:32 AM

HP Recommended

Hi and thanks for your reply.

No, no luck.

I've reset the network settings, reconnected to my router, whatever I do the printer always reads IP Address: UPDATING.

It only shows the MAC address.

And it's not shown as available in the HP app, despite flagging the Print Anywhere.

I've tried with another router, no changes.

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‎11-21-2025 06:16 AM

HP Recommended

Hello @Kizuato 

 

Try a different computer or mobile phone.

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
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‎11-22-2025 03:55 AM

HP Recommended

Done, and done, no luck.

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‎11-24-2025 05:04 AM

HP Recommended

Hello @Kizuato 

 

The only way to do it will be to perform a hard reset on the printer.

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
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