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- HP Community
- Printers
- Mobile Printing & Cloud Printing
- Reset Wirless Direct Password with Security Enabled

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10-23-2016 01:35 PM
Okay so everything was fine and all until i one day decided to enable security on the printer and change the wifi direct password. It was fine because i instatly reconnected with the new password and never had to type it in manually again. then recently i accidentally forgot the wifi network and was promted for the password when trying to reconnect. I don't remember it. I have tried everything:
1. I held the wireless direct button for 3 seconds until it printed out the instruction sheet but no password was on it because of the security settings. To change it I have to access the EWS, which i can't because I can't connect to the network.
2. I tried resetting the printer to network defaults by holding the cancel button and wireless button for 5 seconds, it went through the motions and at the end of it all i tried step 1 again, still no password.
3. I even printed out the Network Configuration Page by pressing the wireless and black photocopy button at the same time hoping the find a password somewhere..... nothing.
I am stumped and I need this resolved really quickly. any help is appreciated, thanks in advance.
Solved! Go to Solution.
Accepted Solutions
10-24-2016 01:41 AM - edited 10-24-2016 01:42 AM
unfortunately no password still. I have even connected it to the home router as a last resort. Well your security is really good I must add, but factory resetting should be an option somehow, this is unbearable.
So I finally found the solution, I downloaded the desktop software, because i lost the CD. Connected the printer to the home network, after a couple of tries, launched the desktop software and clicked the EWS option. Phew! Finally I'm here and safe to say, I will never enable security again ( not something you want your clients saying huh? ) Can you blame me?
10-23-2016 01:59 PM
Hi,
Completely reset the wireless settings by pressing and holdig both the Wireless and the cancel buttons for 3 seconds,
Next restart the printer and ensure Wireless Direct is enabled, the light next to it should lit..
Next press and hold the HP wireless direct button () for 3 seconds.
May it now include the password?
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
10-24-2016 01:41 AM - edited 10-24-2016 01:42 AM
unfortunately no password still. I have even connected it to the home router as a last resort. Well your security is really good I must add, but factory resetting should be an option somehow, this is unbearable.
So I finally found the solution, I downloaded the desktop software, because i lost the CD. Connected the printer to the home network, after a couple of tries, launched the desktop software and clicked the EWS option. Phew! Finally I'm here and safe to say, I will never enable security again ( not something you want your clients saying huh? ) Can you blame me?