Scan to Email says Invalid Credentials

[PCAppls]

I have an OJ Pro 8720.  I Have completed the Scan to Email configuration from the printer web page and when I try to run the test it comes back with the message Invalid Credentials:  Check your username/password and try again.

I don't know where the user name and password are entered.

After reading several messages in this forum, I suspect the problem is with the web services setup.

I did note that there is a green checkmark in the HP ePrint icon so I assumed that web services was setup properly.

Was this a valid assumption or do I need to resetup the HP ePrint services and then "try again"?

Can you point me to an easy to follow procedure to remove/resetup web services if this is what my problem is?

If I have another problem can you point me to a procedure to complete the process properly?

Thanx for your help.

Charlie Brown

PS:  I also note that I followed the support link at the bottom of the 8720 web page and was taken to a support company that did nothing for the problem.  They DEFINITELY were not HP staff!!!  I think they were going to try and "fix" a bunch of other things and ask me for money.  I disconnected from the site before we got to this point.

[banhien]

Hi,

The quick and easy way is to logon to your printer and edit Outgoing Email profiles to change or edit email addrress and password:

(a) Get your printer IP address (touch wireless icon),

(b) Logon to your printer IP addess,

(c) Go to Scan tab,

(d) Click Outgoing email profiles,

Regards.

[PCAppls]

Been there, done that....many times.   

The test function at the end of that procedure is where I am having the problem!

CB

[PCAppls]

One small difference in my setup:

I have a wired connection to the network so I touch the Settings:Network icon to get the IP address.

I mention this because I have had problems getting a wired ethernet connection to work with ePrint before on other HP printers...even though the instructions say Web Services work with both wired and WiFi connections.

 CB

[Sonsky]

are you using a GMAIL account or Yahoo?

[PCAppls]

gmail.com account

[Sonsky]

ok. here's what you need to do. go to your GMAIL account by select "My Account" or "account" at the top right corner of the google page.

go to security > select  "allow less secure apps" and have it turned on

try running the test again from the scan to email page

Hope it helps!

[banhien]

Hi

As @Sonsky mentioned above, for Gmail you have to use different way. More information

   https://support.google.com/a/answer/176600?hl=en

Regards.

[PCAppls]

Thanx for the help...I'll be able to try it next week.

Took a minute to find it...To clarify location for others:

My Account

Sign in & Security

Connected Apps & Sites

Allow Less Secure Apps

Off --> On

Hope this helps

Thanx again...I'll let you know if it works when I get to work next week.

CB

[MvdI]

I know this is an old question, but I hope to help someone, who like me was looking for an answer to this very irritating problem.

I have an HP Office Pro 8720. You don't need to allow insecure apps in Google, as long as you create a password especially for your printer's access to Gmail:

Sign in using App Passwords

https://support.google.com/accounts/answer/185833?hl=en

Simply copy and paste the generated password into the "Scan to Email Setup" smtp.gmail.com, port 465

et voila!