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‎07-29-2016 08:52 AM

HP Recommended
Product: HP Photosmart 7510
Operating System: Microsoft Windows 10 (32-bit)

I recently put Windows 10 on my computer.  I had to uninstall and reinstall the HP Photosmart 7510 printer.  It worked fine for a few days.  I am now getting an error message that won't let me print.  "Scan to computer is currently unavailable"  I used to be able to "disable" the printer and click on "enable" and the problem would fix.  However when I do that now- the enable only goes to 4% then shuts off.  Help!  I need to print for work.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-29-2016 01:56 PM

HP Recommended

Hi,

Thanks for using the HP Forums. Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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1 REPLY 1

‎07-29-2016 01:56 PM

HP Recommended

Hi,

Thanks for using the HP Forums. Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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